Avant Homes has appointed Mark Phelan to the newly created role of group customer experience director as it looks to further strengthen its customer service team.
Mark Phelan joins the company with more than 20 years’ experience in customer relations and research across a mixture of sectors including financial services, logistics and residential property. Mark will be responsible for overseeing the end-to-end customer journey across Avant Homes’ five regional operations while also leading on the identification of opportunities to improve the housebuilder’s processes and systems ensuring Avant Homes is ‘best in class’ for customer service.
Commenting on his appointment, Mark said: “It’s hugely exciting to become part of a company that has outstanding customer service at the heart of its business and has a culture of wanting to do the best it can for people at every stage of the house buying process.
“As group customer experience director, I want to exceed expectations for our buyers and potential purchasers by working with the wider business to ensure we’re consistently delivering outstanding service to the highest of standards and, in turn, standing tall within the industry.”
Avant Homes is one of the leading residential property developers in the UK. The business employs over 700 people and has five regional offices located in Stirling, Scotland; Sunderland, North East England; Wakefield, Yorkshire; Chesterfield, Derbyshire and Nottingham in the Midlands. Avant Homes’ head office is at Junction 30 of the M1, near Sheffield.
Avant Homes chief executive officer, Colin Lewis, said: “To realise our ambitious growth strategy, it’s vital that we have a highly experienced team able to implement processes and best practice that will support the business as we grow.
“Introducing Mark to the customer service team is a key part of our customer experience strategy. Mark will be instrumental in ensuring that customer satisfaction continues to be at the heart of the business and will support our regional operations allowing them to consistently provide an excellent standard of service across all stages of the customer journey.”