Procedures are in place to ensure that we meet every commitment we have made to you.
Our expert team understands their responsibilities to you and will always adhere to our customer charter.
When you buy an Avant home, we endeavour to provide a first-class service in every respect; this includes the procedures and information you’ll need to know at every step of your purchasing journey.
You’ll be provided with the impartial and in-depth information you need to make an informed decision about buying an Avant home. If you have any questions our Sales team will be on hand to answer them. We’ll make sure you are aware of any choices and options available to you when you buy.
Health and safety advice will be provided if you visit the development during construction. You’ll also receive health and safety advice about living in your new home.
We are on the New Homes Quality Boards register of registered developers. We fully adhere to the New Homes Quality Code and New Homes Ombudsman Service.
We ensure that our contract-of-sale terms and conditions are fair and clearly set out and that our cancellation policy is made clear to you.
The Avant Homes warranty provision is a 10-year warranty which includes a two-year builder (Avant) warranty from legal completion and a further eight years of structural defects insurance cover.
Speak to your Sales Advisor for details on the provider that is relevant to your development. For information on coverage regarding the 10-year NHBC Buildmark Warranty, please visit www.NHBC.co.uk. For Premier Guarantee please visit https://www.premierguarantee.com/.
Your exchange deposit is protected, and we’ll explain how. We recommend that you appoint a professional legal advisor to carry out the formalities of buying the property and to represent your interests.
Information about the timing, (our best estimate) of construction, legal completion and handover of the property will be provided. When the completion date is conﬁrmed we will demonstrate your new home to you.
Our after-sales and customer service procedures will be explained to you in detail. If there is any cause for complaint regarding any part of the purchasing process, we have procedures in place to deal with them.
We strive for excellence in our customer service.
We’re building the foundations for your future, and we can’t wait to help you on your home buying journey and beyond.