Customer Charter

Whether you are getting onto the property ladder for the first time or making a move to suit the needs of you and your family, buying a home is a big moment. That’s why we’re here to provide a first-class service in every respect.

You’re not just a house number. The Avant Homes team are ready to support you at every stage of your purchasing journey. From your first visit, to when we hand over your keys, and beyond.

Check out the information and procedures you can expect from Avant Homes as we endeavour to make your new home journey easy, understandable, and exciting!

Our expert team understand their responsibilities to you, the customer, and will always adhere to the Customer Charter. The Customer Charter outlines procedures that will meet every commitment we have made to you.

You’ll be provided with the impartial and in-depth information you need to make an informed decision about buying the property.

We ensure that our contract-of-sale terms and conditions are fair and clearly set out.

We will make sure that our cancellation policy is made clear to you.

We will make sure you are aware of any choices and options available to you when you buy.

If you have any questions, our Sales team will be on hand to answer them.

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Peace of mind as standard with a 10-year warranty

The Avant Homes warranty provision is a 10-year warranty which includes a two-year builder (Avant) warranty from legal completion and a further eight years of structural defects insurance cover. Speak to your Sales Advisor for details on the provider that is relevant to your development. For information on coverage regarding the 10-year NHBC Buildmark Warranty, please visit or for information on the 10 year Premier Guarantee warranty, please visit

Your exchange deposit is protected, and we’ll explain how. We recommend that you appoint a professional legal advisor to carry out the formalities of buying the property and to represent your interests.

Information about the timing, (our best estimate) of construction, legal completion and handover of the property will be provided. When the completion date is confirmed we will demonstrate your new home to you.

Health and Safety advice will be provided if you visit the development during construction and about living in your new home.

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We are on the New Homes Quality Boards register of registered developers. We fully adhere to the New Homes Quality Code and New Homes Ombudsman Service.

If you have any further questions, visit our Hints Tips and Guides page, Contact Us, or get in touch with your Avant Homes Sales Advisor.