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Avant Homes Central hires head of customer service

Corporate

02 Jul 2024

Avant Homes Central has appointed an experienced head of customer care.

Matt Allen joins from Persimmon Homes where he held the same position and has nine years’ customer care experience within the housebuilding sector, including five years at Berkeley Homes.

In his role, Matt is leading the region’s customer care team to ensure every home buyer’s customer journey is considerately and carefully managed before, during and after each sale.

Commenting on his new role, Matt said: “I have joined a business committed to customer-first service and am fortunate to be leading a team of highly experienced and motivated customer care professionals.

“Our care extends to each buyer on each plot and every development to ensure we provide them with the best possible experience through a proactive approach. As a team, we want to continuously improve and this will drive us forward as Avant Homes Central launches more developments.”

Avant Homes Central covers South Yorkshire, Derbyshire, North Nottinghamshire and Lincolnshire. The region currently has six live developments ranging from Merlin’s Point at Witham St Hughes to Bennerley View in Awsworth.

Welcoming Matt to the company, Avant Homes Central director in charge, Matt Barker, said: “Customers are at the heart of our business so we understand the intrinsic importance of ensuring they enjoy their homebuying journey with us.

“Matt is a highly experienced and intuitive customer care professional who is the ideal person to lead and inspire our regional team as we implement our vision of delivering quality homes for everyone.”

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