Our promise to you
You’re not just a house number.
We endeavour to provide a first class service in every respect; this includes the procedures and information you’ll need to know at every step of your purchasing journey.
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Procedures are in place that will meet every commitment we have made to you
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Our expert team understands their responsibilities to you, the customer, and will adhere to the charter at all times
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You’ll be provided with the impartial and in-depth information you need to make an informed decision about buying the property
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If you have any questions our Sales Team will be on hand to answer them
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We will make sure you are aware of any choices and options available to you when you buy
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Health & Safety advice will be provided if you visit the development during construction and also about living in your new home
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We will provide accurate and truthful information in all our marketing and advertising material
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We ensure that our contract-of-sale terms and conditions are fair and clearly set out
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We will make sure that our cancellation policy is made clear to you
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Your purchase will be covered by the NHBC Buildmark Warranty. We will provide you with all the information concerning this and any other guarantees and warranties from which you may benefit
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Your exchange deposit is protected and we’ll explain how. We recommend that you appoint a professional legal advisor to carry out the formalities of buying the property and to represent your interests
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Information about the timing, (our best estimate) of construction, legal completion and handover of the property will be provided. When the completion date is confirmed we will demonstrate your new home to you
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Our after-sales and customer service procedures will be explained to you in detail. If there is any cause for complaint regarding any part of the purchasing process we have procedures in place to deal with them. These include warranties and we will cooperate fully with appropriately qualified professional advisors