We are currently recruiting for full time, motivated and confident Customer Liaison Assistant to join our regional Customer Service team based in Wakefield, Yorkshire.
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers answering queries over the phone and via email, trouble shooting and offering solutions, whilst also offering the fantastic service that our clients have come to expect.
Experience of working within a similar role for a new homes developer or local authority is essential in order to be considered for this role.
• Managing diaries for the team of technicians.
• Booking in remedial works and ordering materials.
• Coordinating projects and processing invoices and payments.
• Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes.
• Support the Customer Service Department, promoting a customer focused culture and a ‘right first time’ approach to activities.
• Provide administrative support to the Customer Service Department.
• Support the Customer Liaison Manager in the setting and monitoring of remedial works and timescales.
• Prepare, collate and provide defect reports.
• Collect and record all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales.
To be successful as our Customer Liaison Assistant, you will need to possess previous knowledge of the housebuilding industry from a customer care aspect along with the ability to listen, understand, diagnose issues, fact find and provide general assistance on a daily basis to our customers.
Extensive knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative ‘can do’ approach to trouble shooting and the ability to work well under pressure.
You will also need to be highly organised and possess the following;
• Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.
• Flexible and adaptable to changing requirements.
• Good verbal and written communication.
• Numerical and Literacy skills.
The team at Avant Homes receive a high volume of applications for each role. If you have not heard back from us within 14 days, unfortunately, your application has been unsuccessful at this time.
