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Customer Liaison Manager

Competitive salary + company performance related bonus + company car and fuel card or car allowance

We are currently recruiting for full time, motivated and confident Customer Liaison Manager to join our Central region in Holmewood, Chesterfield.


This is an exciting role and opportunity for an individual who has a keen focus on face to face customer service and customer experience with an eye for problem solving, strong organisational skills and the ability to communicate at all levels.


As our Customer Liaison Manager, you will be responsible for providing customer service support to our new homeowners across the north Midlands and central Derbyshire patch.


As this is a mobile role, a full UK driving licence is required.


Key duties and requirements

  • Management of complex cases and/or customer escalations.
  • Providing support to the Customer Service Manager, ensuring the effective quality control measures are implemented whilst ensuring customer satisfaction is delivered in alignment with policies and procedures.
  • Assisting in the management of Warranty Provider claims and attending resolution and insurance claim meetings eg. NHBC Rule 27 and Rule 28.
  • Assisting in monitoring response times by sub-contractors and rectifying as appropriate in alignment with the Customer Service Policy.
  • Diary management for customer appointments and inspections.
  • Liaison with supporting departments such as Construction and Sales.
  • Providing updates to the customer in the form of verbal and written communications throughout the process.
  • Promoting a customer focused culture and a ‘right first time’ approach.
  • Assisting in the provision of key status reports and updates on all KPIs relating to the Customer Service function.

Who are we looking for?

To be successful as our Customer Liaison Manager, you will have excellent face to face communication skills along with excellent administration and systems experience. Project management skills are paramount to achieving success within this role along with the ability to provide an excellent customer service experience to Avant Homes customers.


You will also need to be highly organised and possess the following;


  • A full UK driving licence
  • Strong organisational skills.
  • Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.
  • Flexible and adaptable to changing requirements.
  • Good verbal and written communication.
  • An excellent understanding of Customer Service.
  • Previous experience of working within a similar role for a housebuilder would be advantageous.
  • Good knowledge of the Construction and Technical Processes is desirable.

Avant Homes

The team at Avant Homes receive a high volume of applications for each role. If you have not heard back from us within 14 days, unfortunately, your application has been unsuccessful at this time.