Group IT Analyst



Closing date: 09/07/2024

Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits

With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes, let us tell you why…

Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people.

We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.

Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.

We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?

Due to continued success and future business growth, we have an exciting opportunity for a Group IT Analyst to join our team based at our Group head office in Barlborough, Chesterfield.

The Role

Are you organised, analytical and have a good attention to detail?

Are you passionate about IT and possess excellent customer services skills?

Do you want to be a part of a friendly, driven team?

If yes, then look no further, your next career could be with us!

Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service.

Key duties and requirements

You will also be responsible for but not limited to;

  • Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis
  • Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
  • Ensuring effective communication with all internal and external customers including making regional office and site visits where required
  • Assisting with administration and support of the ERP system
  • Carrying out Active Directory tasks
  • Setting up new users and install hardware/software where required
  • Assisting with any office moves requiring IT and Systems support
  • Complying with all relevant Group IT Policies and processes

Who are we looking for?

The successful Group IT Analyst will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. As the role involves travel to our regional offices, a full driving licence is required in order to be considered for this role.

In order to be considered you will ideally have the following skills and experience:

  • Good working knowledge of desktop operating systems, especially Windows 10/11
  • Experience of dealing with end users at all levels of a business
  • Experience of troubleshooting Microsoft Office 365 issues
  • Experience of 365/Exchange/SharePoint and teams - troubleshooting & administration.
  • Experience of VOIP systems administration.
  • Experience in providing guidance and support to users through a Helpdesk system.

What will you get in return?

  • Discretionary bonus
  • Company car plan/cash allowance
  • Buy, sell and accrual holiday scheme
  • Private Health care
  • Company Pension
  • Life Assurance
  • Training and support in role
  • Other Benefits including our exclusive Avant discount platform

If this sounds like you, join us and be a part of Avant’s future success!

Interested?

Apply now