Customer Liaison Assistant – Wakefield – 10 month Fixed Term Contract

Competitive salary + bonus + benefits

We are currently recruiting for a motivated and confident Customer Liaison Assistant to join our Yorkshire regional team based in Wakefield.

This is a 10 month fixed term contract working full time, 9am – 5pm Monday – Friday. 

This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.

Key duties and requirements

  • Managing diaries for the team of technicians
  • Booking in remedial works and ordering materials
  • Coordinating projects and processing invoices and payments
  • Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes
  • Support the Customer Service Department, promoting a customer focused culture and a ‘right first time’ approach to activities
  • Provide administrative support to the Customer Service Department
  • Support the Customer Liaison Manager in the setting and monitoring of remedial works and timescales
  • Prepare, collate and provide defect reports
  • Collect and record all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales

Who are we looking for?

To be successful as our Customer Liaison Assistant, you will hold previous experience of working for a Customer Service or Customer Care department within a housebuilder or construction company.

The ideal candidate will also be able to evidence extensive knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative ‘can do’ approach to trouble shooting and the ability to work well under pressure. 

You will also need to be highly organised and possess the following: 

  • A high level of organisational skills
  • Ability to work under own initiative and manage time effectively, especially in a fast-paced environment
  • Flexible and adaptable to changing requirements
  • Good verbal and written communication
  • A solid understanding of customer service

Knowledge of housebuilding or construction is an essential part of this role along with the ability to listen, understand, diagnose issues, fact find and be patient with customers.

Avant Homes
GOOD.BETTER.DIFFERENT.

The team at Avant Homes receive a high volume of applications for each role. If you have not heard back from us within 14 days, unfortunately, your application has been unsuccessful at this time.