Coordinating projects and processing invoices and payments.
Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes.
Support the Customer Service Department, promoting a customer focused culture and a ‘right first time’ approach to activities.
Provide administrative support to the Customer Service Department.
Support the Customer Liaison Manager in the setting and monitoring of remedial works and timescales.
Prepare, collate and provide defect reports.
Collect and record all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will need to have extensive knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative ‘can do’ approach to troubleshooting and the ability to work well under pressure.
You will also need to be highly organised and possess the following;
A high level of organisational skills.
Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.
Flexible and adaptable to changing requirements.
Good verbal and written communication.
A basic understanding of Customer Service.
Numerical and Literacy skills.
Knowledge of construction would also be advantageous, or a willingness to learn about how homes are built.
The ability to listen, understand, identify/resolve issues, fact find and be patient with customers is a must.