Implementing all remedial works in accordance with the Customer Service policies and processes and customers expectations.
• Take a ‘whole company’ perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business. • Deliver remedial work to the customer, providing them with advice and guidance on appropriate steps for the maintenance and care of their home. • Inspection of reported defects and reporting of proposed remedial works required to the Customer Service Manager. • Attend all appointments with Customers and the Company in accordance with the Group policies and processes. • Advise the company as to recurring causes of defects. • Ensure that all remedial work is completed properly, efficiently, cleanly and with appropriate consideration for the customer. • Actively manage communications and operational interfaces with customers, internal and external stakeholders to achieve the Regional business plan. • Provide technical advice in dealing with Customer claims and Enquiries. • At all times comply with responsibilities under the Company’s Health and Safety and Environmental and Corporate Responsibility Policies and all other company policies, procedures and instructions. • Any other duties as reasonably requested.
Key duties and requirements
• Deliver excellent customer service • Follow all relevant Group Customer Service policies and processes
Who are we looking for?
• Extensive knowledge and broad skills in house building trades • Good communication skills • Good Product Knowledge • Good knowledge of Customer Service requirements • Good awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs etc