Customer Service Technician

Competitive Salary - dependent on experience

Implementing all remedial works in accordance with the Customer Service policies and processes and customers expectations.

The Role

• Take a ‘whole company’ perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business.
• Deliver remedial work to the customer, providing them with advice and guidance on appropriate steps for the maintenance and care of their home.
• Inspection of reported defects and reporting of proposed remedial works required to the Customer Service Manager.
• Attend all appointments with Customers and the Company in accordance with the Group policies and processes.
• Advise the company as to recurring causes of defects.
• Ensure that all remedial work is completed properly, efficiently, cleanly and with appropriate consideration for the customer.
• Actively manage communications and operational interfaces with customers, internal and external stakeholders to achieve the Regional business plan.
• Provide technical advice in dealing with Customer claims and Enquiries.
• At all times comply with responsibilities under the Company’s Health and Safety and Environmental and Corporate Responsibility Policies and all other company policies, procedures and instructions.
• Any other duties as reasonably requested.

Key duties and requirements

• Deliver excellent customer service
• Follow all relevant Group Customer Service policies and processes

Who are we looking for?

• Extensive knowledge and broad skills in house building trades
• Good communication skills
• Good Product Knowledge
• Good knowledge of Customer Service requirements
• Good awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs etc

Avant Homes

The team at Avant Homes receive a high volume of applications for each role. If you have not heard back from us within 14 days, unfortunately, your application has been unsuccessful at this time.